Hello Casino Terms and Conditions

Welcome to Hello Casino. These Terms and Conditions govern your use of our website and services, and by registering an account with us, you agree to be bound by them. We encourage every player searching for a hello casino login or planning to play hello slots to read this document carefully before using our platform. If you do not agree with any part of these terms, you should not use our services.

About Our Licence and Operation

Hello Casino is owned and operated by White Hat Gaming Limited, a company registered in Malta with registration number C73232, located at 85 St John Street, Valletta VLT1165, Malta. We hold a licence from the UK Gambling Commission (account no. 52894) for customers in Great Britain, and a licence from the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) for all other customers. We established our platform in 2014 and have since built a strong reputation among players who search for hello casino review before signing up.

Eligibility and Restricted Territories

We only accept players who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. Our UK-licensed services are available exclusively to residents of Great Britain. Under our Malta licence, we do not accept players from a number of restricted countries, including the United Kingdom (outside the GB licence), United States, Spain, France, Germany, Netherlands, Italy, Australia, and many others listed in our full restricted jurisdictions policy. If you reside in a restricted territory, you must not attempt to register or play at our casino, and we reserve the right to void any winnings obtained in breach of this rule.

Account Registration

To access our games, including live casino tables and slots, you must complete the hello register process and provide accurate, complete information. We may request verification documents at any time to confirm your identity, age, and address, in line with our anti-money laundering obligations. You are responsible for keeping your login credentials secure, and we are not liable for losses resulting from unauthorised access to your account caused by your failure to protect your details. Only one account per person, household, email address, IP address, payment method, or shared device is permitted.

Deposits and Withdrawals

We accept a variety of payment methods, including Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, Sofort, Bank Wire, Finnish online banking, Interac, and MuchBetter. Our minimum hello deposit is £20, and the minimum hello withdrawal is also £20. Withdrawals are paid back to the same method used for your deposit wherever possible. Our maximum payout is £250,000 per bet or spin, excluding progressive jackpots, and progressive jackpot wins above this amount may take up to 30 days to process. UK players have no weekly withdrawal cap, while players under other licences are subject to a $12,500 weekly limit. Pending time before a withdrawal is processed typically takes 1-2 days, and once approved, funds generally reach your account within 3 working days depending on your chosen method.

Bonuses and Promotions

We offer a generous hello casino welcome bonus to new eligible players, including over 500 wager-free spins credited across the first 14 days following a minimum first deposit of £20. Participation is automatic after your first deposit, and you accumulate points through real-money wagering on slots, video poker, and roulette, which unlock a series of reward milestones. All spin winnings under this offer are paid as cash with no wagering requirement, capped at £100 per batch, and spins must be used within 72 hours of being credited. Only one welcome offer is permitted per account, household, or shared device, and affordability checks may apply before bonuses are released.

Beyond the welcome offer, our Level-Up Rewards programme provides ongoing hello casino bonuses for funded UK players, with weekly wager-free spins distributed every Monday and Friday according to your monthly tier - Bronze, Silver, Gold, or Gold Plus. We may also issue a hello casino bonus code or hello casino coupon code from time to time, redeemable once per 24-hour period and subject to standard wagering requirements. Our standard bonus wagering requirement is 10x the bonus amount, or 10x the combined deposit and bonus for deposit-based welcome offers. Slot contribution toward wagering is generally 100%, though select titles such as Big Bad Wolf, Blood Suckers, and Dead or Alive contribute only 20%, while table games, video poker, and jackpot games contribute 0%. We do not currently offer any hello casino no deposit bonus, and players should be cautious of third-party sites advertising a hello casino 50 free spins no deposit offer, as these are not issued directly by us.

Bonuses and associated winnings expire after 30 days of account inactivity, and loyalty points may also be reset after 30 days without activity. If you request a withdrawal while holding an active bonus or unused spins, those bonuses and spins will be forfeited. We restrict promotional eligibility to one offer per family, household address, IP address, email, phone number, card, or e-wallet.

Games and Fair Play

We provide access to over 5,000 games, including more than 5,100 slots, 50+ live dealer games, and 40+ jackpot titles, sourced from leading studios such as Pragmatic Play, NetEnt, Evolution, Play'n GO, and many others. Our hello live casino section includes Live Blackjack, Live Roulette, Live Baccarat, Live Poker, Live Dice, Live Bingo, and popular game shows such as Crazy Time and Monopoly Live. All games on our platform use certified random number generators and undergo independent testing to ensure fairness. We reserve the right to suspend or void any game round affected by a technical malfunction, and in such cases, the malfunction voids all pays and plays.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and reality checks to help you manage your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team for guidance and access to additional resources.

Customer Support

Our support team is available 24/7 via live chat, with a typical response time of 30-60 seconds, as well as by email at support@Hello Casino.com and through our Help Centre. Support is offered in English and Finnish. Whether you have a question about a hello casino bonus code, need help with a hello withdrawal, or simply want to explore our hello app features, our team is ready to assist.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect changes in regulation, our services, or business practices. We recommend reviewing this page periodically, as continued use of our services after any changes constitutes your acceptance of the revised terms. By playing with us, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.