Hello Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you visit or play at Hello. This Hello Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data when you register, log in, or use our services, including the Hello app and Hello casino login. By using our website, you agree that we may process your data as described below.

Who We Are

Hello is owned and operated by White Hat Gaming Limited, a company registered in Malta (reg. no. C73232), with registered address at 85 St John Street, Valletta VLT1165, Malta. We hold a licence from the UK Gambling Commission (account no. 52894) for our Great Britain customers, and a Malta Gaming Authority licence (MGA/B2C/370/2017) for all other markets. As the data controller, we are responsible for ensuring that your information is collected, stored, and processed lawfully.

Information We Collect

When you complete hello register and create an account, or when you use our services generally, we collect several categories of personal data in order to verify your identity, process transactions, and provide you with our games and promotions.

• We collect your registration details, such as your name, date of birth, email address, phone number, and residential address
• We gather identity verification documents to comply with anti-money laundering and responsible gambling obligations
• We record information related to hello deposit and hello withdrawal transactions, including payment method details
• We track your gaming activity, including bets placed, games played, and loyalty points earned under our Level-Up Rewards programme
• We collect technical data such as your IP address, device type, browser information, and login history whenever you use hello login
• We store communications you send us through live chat, email, or our Help Centre

How We Use Your Information

At Hello, we use your personal data for a range of legitimate purposes connected to running our casino and improving your experience. Our use of your data is always proportionate and limited to what is necessary.

• We use your data to open and manage your account, including processing hello deposit and hello withdrawal requests
• We use your information to verify your age and identity, as required under our licensing obligations
• We process your gaming activity to calculate loyalty points, tier status, and eligibility for rewards such as hello free spins or a hello casino welcome bonus
• Here at Hello Casino, we analyse your activity to detect fraud, prevent money laundering, and protect the integrity of our platform
• We use your contact details to send you service messages, account updates, and, where you have consented, marketing communications about a hello casino bonus code or other promotions
• We use aggregated data to improve our website, hello app performance, and game offering

Marketing and Communications

We at Hello Casino will only send you promotional emails or notifications about offers such as a hello casino no deposit bonus, hello casino coupon code, or hello casino 50 free spins no deposit if you have opted in to receive them. You can withdraw your consent at any time by updating your account preferences or contacting our support team. Our Hello platform will never sell your personal data to third parties for their own marketing purposes.

Sharing Your Information

We may share your data with trusted third parties who help us operate our services, including payment providers such as Visa, Mastercard, PayPal, Skrill, Neteller, and Interac, as well as identity verification services and regulatory bodies including the UK Gambling Commission and the Malta Gaming Authority. Our Hello team only shares the minimum data necessary, and we require all partners to maintain appropriate security standards. We do not share your information with unrelated third parties for their independent marketing use.

Cookies and Tracking Technologies

When you visit our website or use the Hello app, we use cookies and similar technologies to remember your preferences, keep you logged in, and analyse traffic. Our cookie practices are described in more detail in our separate Cookie Policy, which explains how you can manage or disable cookies through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Hello systems use encryption, secure servers, and restricted access controls. While we work hard to protect your information, we also encourage you to keep your hello login credentials confidential and to notify us immediately if you suspect unauthorised access to your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory, and accounting obligations. Account and transaction records are typically retained for a minimum period required under gambling and anti-money laundering regulations, even after you close your account with us.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We want you to feel confident that your information is handled fairly and transparently.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@Hello Casino.com, and we will respond to your request in accordance with applicable data protection law.

International Data Transfers

As our Hello platform serves players across multiple markets under our MGA and UKGC licences, your data may be transferred and processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we carry out age verification checks as part of our account opening process.

Changes to This Policy

We may update this Hello Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically, and we will notify you of significant changes where required.

Contact Us

If you have any questions about how we handle your personal data, or if you would like more information about our privacy practices, please contact our team at support@Hello Casino.com or through our 24/7 live chat available directly on our website.